Lainsamputty I, Istiqomah A, Mumantoro K, Zaharuddin Z. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT. BANK RAKYAT INDONESIA: PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA. JIMI [Internet]. 2023 Jan. 26 [cited 2026 Oct. 7];1(1):22-41. Available from: https://ejurnal-wit.ac.id/index.php/JIMI/article/view/98