LAINSAMPUTTY, Izaak; ISTIQOMAH, Arnis; MUMANTORO, Kasbi; ZAHARUDDIN, Zaharuddin. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT. BANK RAKYAT INDONESIA: PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA. Jurnal Ilmu Manajemen Indonesia, [S. l.], v. 1, n. 1, p. 22–41, 2023. Disponível em: https://ejurnal-wit.ac.id/index.php/JIMI/article/view/98. Acesso em: 7 oct. 2026.