YOGO BARNANTO; ROMA I.; RONAL ASPENDI. PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN (Studi Pada Pelanggan PT Pos Indonesia (Persero)). Jurnal Ilmu Manajemen Indonesia, [S. l.], v. 4, n. 1, p. 8–13, 2026. Disponível em: https://ejurnal-wit.ac.id/index.php/JIMI/article/view/276. Acesso em: 6 oct. 2026.