PRAYETNO, Sugeng; PERMADI, Hendra; TESMANTO, Joni; DARMEINIS, Darmeinis; TANJUNG, Boma Jonaldy. OPTIMALISASI KEPUASAN PELANGGAN MELALUI PENERAPAN SISTEM MANAJEMEN MUTU KOMPREHENSIF. Jurnal Ilmu Manajemen Indonesia, [S. l.], v. 2, n. 1, p. 1–12, 2024. Disponível em: https://ejurnal-wit.ac.id/index.php/JIMI/article/view/162. Acesso em: 7 oct. 2026.