Lainsamputty, I.; Istiqomah, A.; Mumantoro, K.; Zaharuddin, Z. THE EFFECT OF SERVICE QUALITY ON CUSTOMER SATISFACTION AT PT. BANK RAKYAT INDONESIA: PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA. JIMI 2023, 1, 22-41.