Influence Quality Employee Service and Performance To Satisfaction Batik Air customers at Soekarno-Hatta International Airport  Period October–November 2023

Subandi Subandi; Deslida Saidah; Rr. Endang Wahyuni; Danang Danuarto; Muhammad Fathurrahman Fahrezy; Marlina Iryatie Iryatie

Authors

Subandi Subandi Institute Transportation and Logistics Trisakti Jakarta
Deslida Saidah Institute Transportation and Logistics Trisakti Jakarta
Rr. Endang Wahyuni Institute Transportation and Logistics Trisakti Jakarta
Danang Danuarto Institute Transportation and Logistics Trisakti Jakarta
Muhammad Fathurrahman Fahrezy Institute Transportation and Logistics Trisakti Jakarta
Marlina Iryatie Iryatie Institute Transportation and Logistics Trisakti Jakarta

Keywords:

Quality Service, Employee Performance, Satisfaction Customer

Abstract

Study This aim For test “ Influence Quality Employee Service and Performance To Satisfaction "Batik Air customers at Terminal 2D of Soekarno-Hatta International Airport for the period October-November 2023." Variable independent on research This is Quality Employee Service and Performance . Whereas variable dependent on research This is Satisfaction Customer . Testing hypothesis in research use SPSS method or Statistical Package for the Social Science . Data collection techniques use questionnaire application google forms For gather information respondents . Sample in research This is Batik Air customers at terminal 2D of Soekarno-Hatta International Airport for the period October-November 2023. Analysis results show that Quality Service (X1) and Employee Performance (X2) have influence positive and significant to Satisfaction Customer (Y). Coefficient value regression For Quality Service is 0.763 with mark significance of 0.05 shows that Quality Service in a way significant influence Satisfaction Customer . Likewise , employee performance own mark coefficient regression of 0.758, with mark significance of 0.05 which also shows influence significant to Satisfaction Customer . Coefficient determination (r² = 0.802) of the regression model show that 80.2% variation in satisfaction customer can explained by quality service and performance employee . Study This recommend that Batik Air terminal 2d airport international Soekarno Hatta needed Keep going increase quality service and performance employee For increase satisfaction customer.

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